Epicor Systems Administrator/IT Manager
Company: Troy
Location: Clarksville, TN
Scope of Employment: Full-Time
Position - Full Time
The Functional/Technical SME in this role will hold the title as the “owner” of the ERP system. This individual will bring to completion the organization’s upgrade from E9.05 to 10.2.500 Epicor ERP, including a Web Commerce Platform, as well as manage the day-to-day activities assisting all end users through the complete Quote-to-Cash process.
This role also includes management of outside I.T. support services and occasional in-house I.T. administrative tasks.
Required Experience and Skills:
The selected candidate will be highly organized with strong communication and interpersonal skills.
This individual will have the ability to problem solve, be analytical and proficient in all functional tools (particularly utilizing the Epicor 9/10 system) as well as possessing exposure to Epicor Best Practices.
The successful candidate will also have experience with 3rd Party solutions such as Commerce Connect, Manifest Quick Ship, Bartender, etc.
Required Work Authorization: Must be authorized to work in the United States
Must pass background check
5 years of Epicor experience in an E10 environment
Manufacturing experience (MOM’s and BOM’s)
Functional understanding of full Quote-to-Cash
Daily activities include:
Analyzing business processes and procedures and making recommendations to meet business needs
Conduct enhancements and customizations
Manage Epicor Servers
Supporting and troubleshooting solutions pertaining to Epicor 9/10 system for company users in various departments
Ensuring system is properly configured and set-up for all users throughout the company
Assisting in designing, developing, testing, deploying and maintaining data processing solutions for system enhancements
Creating business requirements documentation and functional specifications with regard to the Epicor system and business needs
Assigning user security based on user accessibility and privileges at various levels throughout the company
Assisting and testing reporting and new releases to ensure systems are running correctly
Designing, developing and maintaining reports utilizing SQL as well as creating BAQs, BPMs and BAMs
Converting and integrating Epicor database
Working within all major manufacturing modules found in Epicor with specific emphasis on System Engineering, Parts, Jobs, and others.
Providing support for all users by creating workflows, processes and step-by-step instructions based on departmental functionality and business needs
Partnering and liaising with all levels of department heads, executive leadership and users throughout the company
TROY® is an equal opportunity employer and drug-free workplace.