Epicor Systems Administrator/IT Manager


Company: Troy
Location: Clarksville, TN
Scope of Employment: Full-Time

Position - Full Time 

The Functional/Technical SME in this role will hold the title as the “owner” of the ERP system. This individual will bring to completion the organization’s upgrade from E9.05 to 10.2.500 Epicor ERP, including a Web Commerce Platform, as well as manage the day-to-day activities assisting all end users through the complete Quote-to-Cash process.

This role also includes management of outside I.T. support services and occasional in-house I.T. administrative tasks.

Required Experience and Skills:

  • The selected candidate will be highly organized with strong communication and interpersonal skills.

  • This individual will have the ability to problem solve, be analytical and proficient in all functional tools (particularly utilizing the Epicor 9/10 system) as well as possessing exposure to Epicor Best Practices.

  • The successful candidate will also have experience with 3rd Party solutions such as Commerce Connect, Manifest Quick Ship, Bartender, etc.

  • Required Work Authorization: Must be authorized to work in the United States

  • Must pass background check

  • 5 years of Epicor experience in an E10 environment

  • Manufacturing experience (MOM’s and BOM’s)

  • Functional understanding of full Quote-to-Cash

Daily activities include:

  • Analyzing business processes and procedures and making recommendations to meet business needs

  • Conduct enhancements and customizations

  • Manage Epicor Servers

  • Supporting and troubleshooting solutions pertaining to Epicor 9/10 system for company users in various departments

  • Ensuring system is properly configured and set-up for all users throughout the company

  • Assisting in designing, developing, testing, deploying and maintaining data processing solutions for system enhancements

  • Creating business requirements documentation and functional specifications with regard to the Epicor system and business needs

  • Assigning user security based on user accessibility and privileges at various levels throughout the company

  • Assisting and testing reporting and new releases to ensure systems are running correctly

  • Designing, developing and maintaining reports utilizing SQL as well as creating BAQs, BPMs and BAMs

  • Converting and integrating Epicor database

  • Working within all major manufacturing modules found in Epicor with specific emphasis on System Engineering, Parts, Jobs, and others.

  • Providing support for all users by creating workflows, processes and step-by-step instructions based on departmental functionality and business needs

  • Partnering and liaising with all levels of department heads, executive leadership and users throughout the company

TROY® is an equal opportunity employer and drug-free workplace.